Terms & Conditions
The owner of the NOOLEMÄNG e-store is Drump Group OÜ,
registry code 12900217, address Lastekodu 11, 10115, Tallinn (hereinafter the
Service Provider) and the customer who places an order in the NOOLEMÄNG
E-store and identifies himself by entering his personal data -store User
Agreement (hereinafter User Agreement).
1. General provisions
1.1. In regulating their mutual relations, the Contracting
Parties shall be guided by the Law of Obligations Act, other laws and other
legislation of the Republic of Estonia and the agreement in the User Agreement.
1.2. The service provider has the right to make changes to
the offered E-store service at any time.
1.3. The service provider has the right to unilaterally
change the terms of the user agreement without the obligation to notify the service
user in writing by e-mail.
2. Products and Purchasing
2.1. Not all products may be in stock immediately.
2.2. If a product is out of stock and the order cannot be
fulfilled, the E-store employee will contact the user. In this case, a possible
new delivery time or replacement of the product with another equivalent product
of the same price and quality is proposed. If the service user does not agree
with the new conditions, the order may be refused.
2.3. The product images shown are for illustrative purposes
only and may differ from the actual product.
2.4. The product descriptions in the online store are not
exhaustive and may contain unintentional errors.
2.5. The user of the service confirms that he is at least 18
2.6. The service user who selects the desired products
undertakes to enter the information required to complete the order (surname,
first name, contact e-mail, delivery address, method of payment)
2.7. Undertakes to provide true information necessary for completion.
The Service Provider shall not be liable for non-performance of the order due
to incorrect information provided by the Service User or for any consequences
2.8. The sales process begins when the service user has sent
an order via the E-store's website and received confirmation of the
availability and delivery time of the goods.
2.9. The sales process ends when the service user has paid
for the order and received the invoice from the Service Provider and received
3.1. All prices in the E-shop are in euros and include VAT.
3.2. The service provider has the right to change the
displayed prices at any time.
3.3. If the service provider has changed the prices in the
E-shop after the user has submitted the order and paid for it, the e-shop
undertakes to deliver the corresponding products to the user at the prices
valid at the time of the order. The user of the service does not have the right
to demand compensation for the price difference.
3.4. When confirming the order, the order invoice is
displayed on the screen. When paying by bank transfer, be sure to indicate the
order invoice number in the explanation and send a payment confirmation
confirming the payment by e-mail to email@example.com. This speeds up order fulfillment.
4. Delivery time, delivery terms and payment
The guaranteed delivery time for the products inside Estonia
is 7-21 days unless otherwise stated. Generally, the delivery time of the
product is less than 14 days.
If we are unable to deliver a product within 21 days, we
will inform you immediately. If necessary, you have the opportunity to cancel
the order and we will refund you.
The products will be posted after the money is transferred
to the e-store account.
Payments are made through Maksekeskus AS.
The user of the service has the right to choose between two
different ways of receiving the goods.
The buyer picks up the goods himself
The parcel will be received in Tallinn. It is agreed by
phone or e-mail what time and where the package will be picked up.
Upon arrival of the
goods, payment is made in cash.
When sending a parcel outside Estonia, the order must be
made by e-mail firstname.lastname@example.org. Shipping conditions and prices are agreed on
the case by case basis
SmartPOST parcel machines are self-service post offices that
are installed in various shopping centers all over Estonia. The parcel machine
can accommodate shipments with a maximum size of 60x60x60cm including
packaging. To receive the goods, you can choose the most suitable parcel
machine for you (more information at
http://www.smartpost.ee/eteenindus/kiosks). When the parcel arrives at the
parcel machine of your choice, an SMS with the corresponding content and, if
desired, an e-mail will be sent to your mobile phone immediately. The message
contains information about the arrival of the parcel, the location and opening
hours of the machine, and a personal door code, which you can receive from the
machine by entering it on the machine's touch screen and paying for the package
with a card.
The goods must be paid for by bank transfer to the current
account of Drump Group OÜ EE061010220275211229 at SEB Pank. The goods will not
be shipped before the money is received.
5. Withdrawal from the contract before the Service Provider
performs the contract
5.1. If the service user wishes to withdraw from the
contract after placing the order and before the contract is performed by the
service provider, he / she undertakes to notify the service provider in writing
as soon as possible. Written notice must be sent by e-mail to email@example.com
The e-mail must indicate the order number from which you wish to withdraw and add the contact details of the Service user (first name, surname, date of order submission, contact telephone number).
5.2. If the withdrawal application reaches the service provider after the service provider has performed the contract, the contract will be withdrawn in accordance with the chapter “Right of Return” of the User Agreement.
5.3. The service provider shall refund the amount paid to the service user no later than within 30 days from the receipt of the request to withdraw from the contract.
5.4. The money is transferred to the same current account from which it was received by the service provider.
6. Right of return
6.1. Goods purchased from the e-store have a 14-day right of return.
6.2. The returned product must be undamaged in its original packaging and unused.
6.3. To return the product, a corresponding request must be submitted to the e-mail firstname.lastname@example.org.
6.4. Upon return, a purchase invoice must be submitted.
6.5. Upon return, the money will be refunded to the service user no later than within 30 days of returning the product.
6.6. The money is transferred to the same current account from which it was received by the service provider.
6.7. The transport costs associated with the return are covered by the service user.
6.8. If after the return it turns out that the return does not meet the conditions specified in the User Agreement, the money will not be returned.
6.9. The e-shop may refuse to make refunds until the item that is the subject of the contract has been returned or until the buyer has provided proof that he has returned the item, whichever is earlier.
6.10. The returned product will be stored by the provider or returned. The costs related to storage or returning the product to the user are covered by the service user.
6.11. If the buyer has explicitly chosen a delivery method different from the cheapest usual delivery method offered by the e-shop, the e-shop does not have to reimburse the consumer for a cost that exceeds the cost related to the usual delivery method.
6.12. The e-shop has the right to withdraw from the sale transaction and demand the goods back from the buyer if the price of the goods in the e-shop is marked significantly below the market price of the goods due to a mistake.
7. Personal data and their use
7.1. The user gives clear and informed consent to the service provider to process his personal data.
7.2. The personal data which has become known to the service provider entered by the user upon submission of the order shall be entered in the customer register and used for the provision of sales services and goods to the service user.
7.3. The source of personal data is the formation of a customer relationship when registering an order in the E-shop.
7.4. The personal data to be registered includes data on the service user's order (surname, first name, telephone number, delivery method, payment method used, acceptance of the E-store User Agreement by sending sales offers to an e-mail address, a note entered in free text).
7.5. Personal data necessary for the mediation of goods to the service user is forwarded to the company providing the courier service.
7.6. The service provider undertakes not to transfer the registered personal data to unauthorized persons.
7.7. The Service Provider reserves the right to transfer data concerning the user in the event that the data is processed in order to fulfill a statutory obligation to a person who has a legal right to do so if this is done to protect the health or freedom of the Service User.
7.8. The user of the service has the right to check the personal data concerning him / her as well as to change them or remove the data from the register.
7.9. The User consents to the Service Provider sending an order confirmation to the e-mail address entered when submitting the order.
8.1. It is obligatory for the Service User to get acquainted with the terms and conditions set forth in the User Agreement.
8.3. The user of the service undertakes to use the E-store service only for purposes in accordance with the law and good practices.
9. Procedure for handling claims.
9.1. The expert examination is performed by Drump Group OÜ in order to find out the existence and cause of the defect
9.2. Additional paid expert examination performed at the client's request by an independent expert if the client is not satisfied with the results of the expert examination performed by Drump Group OÜ
9.3. The claim period starts from the date of purchase of the goods
9.4. The basis for submitting a claim is a sales invoice.
9.5. The claim is not subject to settlement if Drump Group OÜ proves that the defects in the goods have arisen through the fault of the consumer
9.6. If the production of the product on which the claim is based has been terminated, Drump Group OÜ assumes the right to replace the product with an equivalent one with the consent of the customer.
10. Settlement of Disputes
10.1. If the buyer has any complaints regarding the e-shop, they must be sent to the e-mail address email@example.com or call +372 5322 5397.
10.2. If the buyer and the e-shop are unable to resolve the dispute by agreement, the buyer can turn to the Consumer Disputes Committee. The Consumer Disputes Committee is competent to resolve disputes arising from the contract concluded between the buyer and the e-shop. The review of the buyer's complaint in the commission is free of charge.
10.3. The buyer can turn to the European Union Consumer Dispute Resolution Platform.